Getting Past the Hype & Practical with New Technologies


This morning I spoke at the USAID Digital Development Forum 2018 in Washington, DC. Below is my speech in full:

Hi Nora, writes one of our senior execs.

I’ll be talking about our use of digital technology at an upcoming meeting. Can you tell me how we are using blockchain in our work?

Of late, these types of queries have popped up in my inbox relatively frequently. The blockchain hype has entered the mainstream, and everyone wants to be seen using it, or at least testing out how it could be used. And why not? Last December an iced tea company changed its name to Long Blockchain, and it’s stock price skyrocketed. A lot of people don’t know what blockchain is, but they’re pretty sure they want to be in on it.

The hype is on in international development too: Perhaps if we allowed people to donate in bitcoin, we’d be raking it in. Or we could bank the unbanked. Provide transparency in land registration and agricultural supply chains. Provide identities to those without.

In an op-ed for Devex last year, blockchain was described as “the single most disruptive technology for the international development sector as we understand it today.”

My answer to the executive that wrote to me is however no. No, we are not using blockchain in our work on girls’ rights. Anywhere.

We’re not not using blockchain because I and others don't see it's potential. I do. And I’m aware of the work UN agencies are doing in spearheading its use to improve food security and reduce remittance costs.

However, there are many organisations - including mine - who are not using it because we’re still struggling to see the tangible use cases that would bring added value beyond the initial experimental hype. It’s not yet clear how heavily we should be investing in it right now: There are genuine concerns about piloting new technology on extremely vulnerable populations, in situations where we don’t have the right to fail. Also, not all new technologies fulfill their disruptive promise: how many of you still regard 3D printing as the massive big next thing in the international development?

While being interested, even excited by the dots on the Gartner hype cycle, lots of practical gains and returns on investment still come from “older” technologies.

There is a slight tendency to talk about using mobiles phones in development as something that’s already been done, like it’s DVDs when everyone’s moved to streaming. Yet many of our organisations still have so much to gain and so much to learn from using mobile phones.

Last December, Plan Finland launched Sheboard, a predictive text app that empowers girls by suggesting words such as “clever” “brave” and “powerful” after phrases such as “I am” or “my daughter is”. This was described as revolutionary.

Data collection is still not universally digital, and not everyone even has access to a mobile phone. In fact, women globally are 14% less likely to own a mobile phone than men.

We also have a lot to learn about making use of data we collect, as well as ensuring the data is stored securely and privately.   

Anyone who has studied development theory will be familiar with the phrase “hand over the stick”, coined by Robert Chambers. As we think about using technology – new or otherwise – in our work, we also need to be mindful of handing over the tech. Nowhere is this more true than when it comes to artificial intelligence, or machine learning. We all know Silicon Valley has a diversity problem, but what also needs to be recognized is the impact this has on how, and what, machines learn.

AI has several potential applications in international development – from chatbots to natural language processing.

But if machines are programmed to learn from the current status quo, then we risk them reproducing existing power relations, from gendered stereotypes through neo-colonialism to inequality.

That’s why we in international development increasingly need to work on getting knowledge  into the hands of the people we work with, and empower them to develop their own tech. The future is digital, and if the majority of mankind is not engaged in creating that digital future, we’re in real trouble.  

The three things I want you to take away from this talk are these:

  • watch blockchain, experiment with it where it makes sense, but don’t think that it’ll be sole source of digital development, added value and competitive edge in the future.

  • expand your use of mobile phones and other familiar technologies and do it ever better and more responsibly

  • create opportunities for the people you work with to access, use, and create technology: HAND OVER THE TECH.